Your Questions Answered
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What is NetPro?NetPro is a leading internet service provider in Lebanon, dedicated to delivering reliable and high-speed internet access to homes and businesses. We offer a variety of internet plans to suit different needs and budgets, with a strong commitment to customer satisfaction.
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What areas does NetPro cover?All over Lebanon and especially Bequaa area.
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How do I contact NetPro customer support?You can reach our friendly customer support team by phone at +961 8 911 009 /+961 70 576 576, by email at info@netprolb.com/ sales@netprolb.com, or through our online contact form on the https://netprolb.com/contact-us/ page. We're available from 08:00 to 17:00 weekdays.
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What types of internet plans does NetPro offer?We offer a range of internet plans designed to fit your needs and budget: Starter: Perfect for basic internet use. LL 1,800,000 per month, 4 Mbps download speed, 300 GB monthly quota. Home: Ideal for families who need faster speeds and more data. LL 2,700,000 per month, 18 Mbps download speed, 600 GB monthly quota. Business: Designed to support the needs of businesses. LL 4,050,000 per month, 36 Mbps download speed, 800 GB monthly quota. Power: Our top-tier plan for the most demanding users. LL 5,850,000 per month, 60 Mbps download speed, 1 TB monthly quota. All plans include 24/7 customer support.
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What is the fastest internet speed available?Our fastest plan, "Power", offers download speeds up to 60 Mbps.
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Does NetPro offer unlimited data?Our "Power" plan includes a 1 TB (terabyte) monthly quota, which is a very large amount of data for most users. Our other plans have the following monthly quotas: Starter (300 GB), Home (600 GB), and Business (800 GB).
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Can I bundle my internet with other services?We currently offer internet-only plans. However, we are exploring options to bundle our services in the future. Stay tuned for updates!
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What if my internet connection is slow or not working?If you're experiencing slow speeds or connection issues, try these steps: Check your modem/router: Ensure all cables are securely connected. Restart your devices: Power cycle your modem, router, and computer. Check for outages: Visit our website or social media pages for any announcements about service disruptions in your area. If the problem persists, please contact our technical support team for assistance.
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How do I set up my NetPro internet connection?We offer both self-installation and professional installation options. When you sign up for a plan, you can choose the option that best suits you. Clear instructions and support are provided for self-installation.
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What equipment do I need for NetPro internet?To connect to our network, you'll need a compatible modem and router. You can either purchase or rent these from NetPro, or you can use your own equipment if it meets our specifications.
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How do I pay my NetPro bill?We offer several convenient payment methods: Online payment: Pay securely through our website using your debit/credit card or bank account. Bank transfer: Make a transfer directly to our bank account. In-person payment: Visit our office during business hours to pay in person.
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Can I change my internet plan?Yes, you can easily upgrade or downgrade your internet plan at any time. Contact our customer support team, and they'll be happy to assist you with making the change.
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How do I access my NetPro account online?You can access your NetPro account online by visiting our website and clicking the Login hyperlink on the header navigation menu or in the footer. You'll need to enter your username and password to log in. Once logged in, you can manage your account details, view your billing history, and make payments.
